Refund Policy

Overview

Connectmyprint is an independent third-party printer support service. We aim to provide helpful, accurate assistance. This policy explains when and how refunds are provided.

Eligibility for a refund

You may be eligible for a refund if:

• A paid session was not delivered due to a technical failure on our end
• You were charged incorrectly or more than once for the same session
• You contact us within 7 days of the charge

Non-refundable situations

Refunds are generally not provided if:

• A technician provided assistance but the issue was not resolved due to hardware limitations
• You chose to end the chat session before a resolution was attempted
• The issue is related to physical printer damage, consumables, or manufacturer defects
• More than 7 days have passed since the charge

How to request a refund

To request a refund, contact us at support@connectmyprint.site with the subject line "Refund Request" and include the date of the session, the name used during the chat, and a brief explanation of the issue.

We will review your request and respond within 3 business days. Approved refunds are processed within 5–10 business days to the original payment method.

Complaints

If you are dissatisfied with our service or the outcome of a refund request, you may escalate the matter by emailing support@connectmyprint.site with the subject line "Complaint." We aim to acknowledge complaints within 2 business days.