Privacy Policy

What data we collect

When you use ConnectMyPrint, we may collect the following information:

• Your name (required to start a chat session)
• Your email address (optional, only if you provide it)
• Your printer brand and a description of your issue
• The full transcript of your chat session with our agents
• Date, time, and duration of the support session

How we use your data

• To provide live chat support and answer your printer questions
• To let agents review prior chat history if you return for follow-up
• To monitor support quality and improve our service internally

We do not use your data for marketing purposes and we do not sell, rent, or share your personal information with third parties.

Chat session token

We store a session token in your browser's local storage to let you resume an in-progress chat if you navigate away or reload the page. This token is only used to resume your support session — it is not used for tracking or advertising.

Data retention

Chat transcripts and session records are retained for up to 12 months to support follow-up assistance and internal quality review. After this period, records are deleted.

Your rights

You may request access to, correction of, or deletion of your personal data at any time. Since we don't require account creation, requests are handled by matching your name and any email address you provided during chat. To make a data request, start a chat session and inform the agent, or contact us through our diagnostic form.

Cookies

We do not use advertising or tracking cookies. We use only functional session storage (local storage) necessary to operate the chat feature.

Changes to this policy

We may update this policy periodically. Significant changes will be noted with a new "Last updated" date at the top of this page.