Support technicians available

Printer Not Working?
Get Independent Setup Help

Need assistance setting up your printer? Our technicians provide independent printer installation and configuration
assistance via live chat — no phone calls required.

Get Setup Assistance

What printer problem are you facing?

Printer not connecting to WiFi

Wireless configuration assistance

Printer showing offline

Restore online status guidance

Print jobs stuck in queue

Clear stuck jobs and reset spooler

Driver installation failed

Driver setup troubleshooting

we work

How Our Printer Support Works

Getting your printer back up and running shouldn’t be complicated. Our printer support service provides quick, reliable assistance for setup, troubleshooting, connectivity, printing errors, and routine maintenance.

01

Tell us about your printer

Select your printer brand and describe the issue you are experiencing — takes less than a minute.

02

Select your issue

Pick the problem you are facing — driver error, WiFi connection, offline status, or print quality.

03

Chat with a support technician

A live technician assists you with your full context ready — no repeating yourself, no hold time.

04

Get Back to Printing

Once the problem is resolved, we can help verify your printer settings and make sure everything is working properly so you can get back to printing with confidence.

Compatible printer brands we can help configure

We provide independent setup and troubleshooting guidance for printers from most major manufacturers.

HP

DeskJet, LaserJet, OfficeJet, ENVY

Canon

PIXMA, imageCLASS, MAXIFY

Epson

EcoTank, WorkForce, Expression

Brother

MFC, HL, DCP Series

Samsung

Xpress, MultiXpress

Lexmark

All series

Xerox

All series

Other brands

All makes and models

Connectmyprint

Why use Connectmyprint?

Live chat assistance

Connect to a real technician — no phone calls, no hold music.

Step-by-step guidance

Technicians walk you through every step of the configuration process.

All printer brands

Independent support for most major printer manufacturers.

Quick resolution

Many printer setup issues can be resolved in a single chat session.

Questions

Frequently asked questions

No. ConnectMyPrint is an independent, third-party technical support service. We are not affiliated with, authorized by, or endorsed by HP, Canon, Epson, Brother, Samsung, or any other printer manufacturer. Brand names are referenced only to describe the printers we can provide general guidance for. .

A printer showing offline usually means the connection between your computer and printer was lost. On Windows, open Devices and Printers, right-click your printer, and confirm that Use Printer Offline is not checked. You may also try removing and re-adding the printer. Our technicians can help diagnose this via live chat.

Driver installation failures are often caused by incomplete downloads, firewall blocks, or conflicting software. Uninstall the existing driver, restart your computer, then reinstall the latest driver from the manufacturer's official website. Our technicians can walk you through this process over live chat.

On most printers, go to Settings, then Network, then Wireless Setup and select your WiFi network. Enter your WiFi password when prompted. If your printer still will not connect, restart both the printer and router. Our technicians can provide brand-specific configuration guidance via live chat.